Terms of Use

By accessing or using the Raksa platform (“Platform”), operated by Raksa (“we”, “us”, or “our”), you agree to be bound by these Terms of Use (“Terms”). If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Platform. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security.

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information.

The Platform, including its source code, design, features, documentation, and all related intellectual property rights, is and remains the exclusive property of Raksa and its licensors. These Terms do not grant you any ownership interest in the Platform.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms and your applicable subscription plan. All rights not expressly granted are reserved.

You retain all rights to the data and content you upload, submit, or generate through the Platform (“Your Data”). By using the Platform, you grant us a limited licence to process Your Data solely for the purpose of providing and improving our services.

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. We do not claim ownership of Your Data and will handle it in accordance with our Privacy Notice.

Upon termination of your account, you may request export of Your Data in accordance with our data retention policies. We will make commercially reasonable efforts to provide such data in a standard, machine-readable format.

We strive to maintain high availability of the Platform but do not guarantee uninterrupted, error-free, or secure access at all times. The Platform may be subject to scheduled maintenance, updates, or circumstances beyond our reasonable control.

Unless expressly stated in a separate Service Level Agreement (SLA) between you and Raksa, the Platform is provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Raksa and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising out of or in connection with your use of the Platform.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amounts paid by you to Raksa during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You agree to indemnify, defend, and hold harmless Raksa and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

We may suspend or terminate your access to the Platform at any time, with or without cause, upon reasonable notice. You may terminate your account at any time by contacting us or using the account management features within the Platform.

Upon termination, your right to access and use the Platform will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to intellectual property provisions, limitation of liability, indemnification, and governing law.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction. Both parties agree to attempt to resolve any dispute through good-faith negotiation before initiating formal proceedings.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, providing additional notice through the Platform or via email.

Your continued use of the Platform after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

If you have any questions about these Terms, please contact us at hello@raksa.one. We aim to respond to all enquiries within a reasonable timeframe.